Information for Guests

Please check out the helpful information
below regarding your stay with us.

It is included with your reservation
documents and can also be dowloaded
as a PDF by clicking here.

• is a rental service for owners. We are not the resort management.
• You do not need to rent for a full week. But there is a discount on most full week stays.
• Some residences have a minimum number of nights required (especially on the weekends).
   This can be waived for last minute rentals.
• This is a residence-style condo located in an ownership resort.
• You are booked in to a specific condo. Room changes are not possible at the Front Desk.
• Marriott Rewards members do not earn points on these stays because you are booking with an owner, not Marriott.

• You do not receive daily housekeeping.
• It is available for an extra charge and can be arranged through the Front Desk.
• A 24 hour advance notice is required.
• If you simply need fresh towels after a few days, please call our At Your Service agent (dial 0).
   But they do not come in and clean the room each day.
• The Departure Cleaning Fee is to prepare the room for the next guest.

• There are free laundry machines on each floor throught the resort. Detergent is also provided. Check under the kitchen sink or ask at the Front Desk if you need more.

• This is not the resort for hosting bachelor, bachelorette, or other loud parties that disturb other guests.
• You will be evicted and liable for damages. No refunds.

• Valet parking is included in your stay at no charge.
• 1 car for a Studio or 1 BR, 2 cars for a 2 BR or 3 BR. (Timber Lodge - 2 cars only with 3 BR)
• They do appreciate tips.

• Free Wi-Fi is available. Login with your room number and last name.

• There is a FREE overnight ski and snowboard valet in the Heavenly Sports shop at the gondola.
• Please do NOT take your skis and snowboards to your condo.
• Bikes can be securely stored with valet parking.
• This is a well-maintained resort and paint scratches take away from the beauty.

• The Front Desk has a weekly schedule of activities for both adults and kids. Be sure to check it out.

• Effective Summer 2019, the Lakeside Beach and Marina eliminated their beach pass program
for all hotels outside of their neighborhood.
• They now charge a daily admission fee.
• There are several other free public beaches and state park beaches that just charge for parking. Here is a great link to over 40 beaches around the lake:

• The concierge in the lobby can always offer great advice on other beaches, tours and activities.

• The Raley's grocery store right across the street is huge and has everything you need.
• However, you may find better prices with a 5-minute drive to Safeway on the Nevada side.

• A list of merchants who offer discounts to Marriott guests is in the Activity Package which you receive at check in.

City of South Lake Tahoe License #006188
This service is not affiliated with Marriott or its rental or vacation club divisions
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