Information for Guests
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Please check out the helpful information
below regarding your stay with us.

It is included with your reservation
documents and can also be dowloaded
as a PDF by clicking here.



GENERAL
• HeavenlyVillageCondos.com is a rental service for owners. We are not the resort management.
• You do not need to rent for a full week. But there is a discount on most full week stays.
• Some residences have a minimum number of nights required (especially on the weekends).
   This can be waived for last minute rentals.
• This is a residence-style condo located in an ownership resort.
• You are booked in to a specific condo. Room changes are not possible at the Front Desk.
• Marriott Rewards members do not earn points on these stays
   because you are booking with an owner, not Marriott.

HOUSEKEEPING
• You do not receive daily housekeeping.
• It is available for an extra charge and can be arranged through the Front Desk.
• A 24 hour advance notice is required
• If you simply need fresh towels after a few days, please call our At Your Service agent (dial 0).
   But they do not come in and clean the room each day.
• The Departure Cleaning Fee is to prepare the room for the next guest.

LAUNDRY
• There are free laundry machines on each floor throught the resort. Detergent is also provided. Check under the kitchen sink or ask at the Front Desk if you need more.

LOUD PARTIES
• This is not the resort for hosting bachelor, bachelorette, or other loud parties that disturb other guests.
• You will be evicted and liable for damages. No refunds.

VALET PARKING
• Valet parking is included in your stay at no charge
• 1 car for a Studio or 1 BR, 2 cars for a 2 BR or 3 BR. (Timber Lodge - 2 cars only with 3 BR)
• They do appreciate tips

INTERNET
• Free Wi-Fi is available. Login with your room number and last name.

SKIS, BOARDS, BIKES
• There is a FREE overnight ski and snowboard valet in the Heavenly Sports shop at the gondola.
• Please do NOT take your skis and snowboards to your condo.
• Bikes can be securely stored with valet parking.
• This is a well-maintained resort and paint scratches take away from the beauty.

ACTIVITIES
• The Front Desk has a weekly schedule of activities for both adults and kids. Be sure to check it out.

BEACH ACCESS
• Marriott guests receive free access to the Lakeside Beach and Marina. See the Front Desk for a pass.
• It's less than a half-mile walk down Park Ave to the beach. Parking is available, but limited.
• The Marina also has boat, jet ski and kayak rentals. There is a coupon on your pass for a discount.

CONCIERGE
• The concierge in the lobby can always offer great advice on other beaches, tours and activities.

GROCERIES
• The Raley's grocery store right across the street is huge and has everything you need.
• However, you may find better prices with a 5-minute drive to Safeway on the Nevada side.

DISCOUNTS
• A list of merchants who offer discounts to Marriott guests is in the Activity Package which you receive at check in.

AREA RESOURCES
City of South Lake Tahoe License #006188
This service is not affiliated with Marriott or its rental or vacation club divisions
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